Refund policy

 

90-Day Money-Back Guarantee

We want you and your cat to love your Nuzzlia bed. If you're not happy with your purchase for any reason, you can request a refund within 90 days of receiving your order.

How to request a refund
Email us at support@getnuzzlia.com with your order number and the reason for your request. We'll reply within 1-2 business days with the next steps.

Where a return is required, we'll send you the return address and instructions. Items sent back without first contacting us cannot be accepted. Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items
Please inspect your order on arrival. If your item is damaged, defective or not what you ordered, contact us within 14 days of delivery with a photo of the issue, and we'll send a free replacement or issue a full refund.

Exchanges
If you need a different size, contact us and we'll help you return the original item and place a new order.

Free gifts
Free gifts included with your order (such as digital guides or bonus items) do not need to be returned and have no cash value.

Refunds
Once your request is approved (and, where applicable, your return is received and inspected), we'll refund you to your original payment method. Please allow 5-10 business days for your bank or card provider to process the refund.

This policy does not affect your statutory rights under the consumer laws of your country.